• Warranty Clerk

    Job Locations US-TX-San Antonio
    Job ID 2018-1182
  • Overview

    Summary: Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

    Responsibilities

     

    Essential Duties and Responsibilities include the following. Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.

     

    • Processes warranty claims on a timely basis for each franchise or distributor.
    • Processes all warranty paperwork to ensure proper documentation.
    • Problem solving warranty claims for all locations.
    • Disturbing warranty credits and part returns to all locations.
    • Warranty claims reconciliation for all locations.
    • Maintain warranty files.
    • Ability to operate and understand various PC based programs.
    • Ability to multi-task under pressure.
    • Acts as an effective team player.
    • Maintain a strong, personal commitment to the safety culture.
    • All other duties as assigned.

    Competencies    

                                                   

    To perform the job successfully, an individual should demonstrate the following competencies:

     

    • Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to best meet customer needs.
    • Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
    • Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations and responds well to questions.
    • Contributes to building a positive team environment through commitment, respect and communication.
    • Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
    • Shows organizational support by consistently following policy and procedures.
    • Measures self against standard of excellence and motivates self to continually achieve.
    • Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
    • Exhibits superior dependability by consistently arriving to work on time and as scheduled.

    Qualifications

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                        

     

    • Bachelor’s Degree is preferred, high school diploma or (GED) required.                                       
    • Experience in engine and transmission overhaul familiarization class is preferred.
    • Experience in warranty claims, policy and procedure is preferred.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Ability to lift up to 25lbs.
    • Ability to sit for long periods of time.
    • Work in air conditioned office, outside and workshop.
    • Will be required on occasion to work more than 8 hours on one shift.
    • Requires occasional bending, stooping, lifting and carrying.
    • Reaching or handling with arms, hands and fingers.
    • Manual dexterity sufficient to work with fingers (i.e. frequent typing)
    • Normal vision with or without corrective lenses.

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